• Yateem Optician Online store has a 14 days return and exchange policy.
• You can return any goods you have purchased from us for a refund or exchange as long as they are still in their original condition with all original packaging within 14 days.
• In order to initiate a return or exchange please contact us on: Customercareauh@yateemgroup.ae with all the relevant details and we will arrange for your return or exchange accordingly. You will be required to drop off the item in your nearest approved branch
• Please note shipping fees and Cash on delivery fees are none refundable and will not be included in the refunded amount.

• If you claim is approved, then your refund will be processed in 14 days.
• Refunds in other cases will be done only through the Original Mode of Payment. For Cash on Delivery orders, the refund amount will be credited to your bank account, as provided via email.
• If we are unable to accept your return or exchange, we will send you your items back and explain the reason for refusal.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the approval or rejection of your exchange.
• Once the returned items are approved for exchange, we will dispatch the items that you have selected as an exchange or notify the branch you selected to have the item ready for you to collect.
• Please note that ophthalmic lens and contact lenses as medical products can’t be refunded or exchanged after purchase.

Items on clearance, promotion or offers cannot be refunded, they can only be exchanged.